We are so confident you will be happy with your gadget that if a product is found to be faulty or defective within 90 days of purchase we will offer a free repair or replacement. All Refurbished handsets include a fully 365 days warranty.

The returns policy will only cover manufacturer faults and does not cover the following:

  • Damage caused by liquid
  • Intentional damage
  • Damage caused by dropping the product or intentional mistreatment
  • Damage caused by attempting to repair or adapt the device by yourself or a third party
  • Improper use of accessories
  • Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen.
  • Acceptable Battery life depletion.
  • Any handset that has been Jailbroken or rooted after sale.

In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us via email anytime at support@handsethero.co.uk