Terms & Conditions
Handset Hero recommends that you print out and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. This site is owned and operated by WK Global ('Handset Hero, 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please contact us by either email email@example.com
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
The Contract Between Us
Any contract for purchases made through the website will be with Handset Hero. Handset Hero must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Handset Hero will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Handset Hero acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Handset Hero is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
Personal data: All handsets which are sold on the Handset Hero website will have been fully tested and factory reset by one of our engineers. If a phone is received by a customer and there is data on the handset, it is the customers responsibility to wipe this data.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Handset Hero website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Handset Hero own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Handset Hero website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Handset Hero website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Handset Hero website.
Payment Details & VAT
All prices are inclusive of VAT, calculated under the second hand VAT margin scheme. Handset Hero accepts payment by Visa, MasterCard, Switch, Maestro as well as Paypal. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Because we operate the Marginal VAT scheme (common on used goods), you cannot actually claim the VAT back. A VAT invoice can be supplied but it will not itemise the VAT.
Availability of Goods You Order
If Handset Hero has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Handset Hero from your credit card or PayPal account will be re-credited to your account and Handset Hero will notify you by email at the address given by you in your order form.
The refund will be made as soon as possible and in any event within 5 days of your order. Handset Hero will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
All voucher codes must be redeemed by the recipient of the voucher or a family member only. These codes can only be used once so credit cannot be used on another transaction.