Orders will be dispatched within 1 days of confirmed payment. Orders over £100 will be sent via Royal Mail Special Delivery, whilst any orders with a value less than £100 will be shipped by Royal Mail 1st Class Signed For. All deliveries will need to be signed for. In the unlikely event of a delay with delivery we will contact you with further information. If you order before 3pm you will receive your item the next working day.

Depending on the circumstances and the carrier's policy, the Customer may find a note of passage i.e., "leftcard". If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date. It also might occur that the Customer does not find a note. In this case, it is the Customer's responsibility to track his/her orders online, on the carrier's website, in order to receive information on it as soon as possible. In order for Handset Hero to officially declare a parcel lost, the Customer has ten business days to declare the loss of a parcel starting from the date he or she received the dispatch confirmation e-mail.

If the parcel was declared as lost within the above-mentioned time, Handset Hero will attend to making a claim with the deliverer. Handset Hero may eventually require of the Customer additional documents to complete the claim process. In this situation the Customer will then need to send the information as soon as possible.